Join our team of passionate people. If you’ve got a highly creative mind, we want to hear from you. Below you’ll find information about the latest opportunities at our secretariat located in Montreal, Canada. We occasionally also offer internships to provide opportunities for talented people to gain work experience.

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Community Engagement Officer

Community Engagement

Reports to
Managing Director


Adopted/Revised date

The World Design Organization (WDO) is currently recruiting an accomplished Community Engagement Officer to join its Secretariat team. This is a full-time permanent position. However, candidates can expect to work from home during the COVID-19 pandemic. Similarly, while its secretariat office is located in Montreal (Canada) prospective candidates from UTC times zones: -9 to +2 may apply to ensure overlap with the rest of the team. 

Reporting to the Managing Director, the Community Engagement Officer will play a leading role in the development and implementation of community relations strategies to actively engage WDO’s various internal and external stakeholders such as its members, past board of directors, as well as public and private sector partners, in the organization’s international programming.

Working cross-departmentally, a keen understanding of project management, communications and public relations principles are required. A proven ability to apply sound judgment as it relates to social media and outreach strategies, as well as a willingness to conceive and implement innovative solutions will be an asset to improve the organization’s efforts to empower its communities to use the WDO Network and collaborate with WDO in its aims to promote and share knowledge of industrial design-driven innovation that enhances the economic, social, cultural, and environmental quality of life. 

As the principal stakeholder relationsʼ liaison, the Community Engagement Officer will also play a critical role in the deployment and management of an online community platform and database. 

Watch this video to find out more about WDO’s plans to design for a better world 


  • Add value to the network by stimulating and growing engagement with members, partners and collaborators, as well as create opportunities to give more visibility across our communications channels
  • Build and maintain positive relationships with all of WDO’s communities, with a specific focus on membership retention and member growth strategies 
  • Communicate and actively involve the membership to help them understand how WDO’s value proposition can be leveraged to achieve their own membership objectives
  • Build bridges between our target audiences
  • Increase the number of subscribers to the network and their contributions to the community
  • Act as liaison with funding partners and identify key opportunities to keep them informed and actively participating in member activities and regional events
  • Manage WDO’s online community platform and database, as well as work in conjunction with Communications Team to moderate/determine content that would stimulate audiences
  • Oversee WDO’s Young Designers and Corporate Circles programmes
  • Prepare letters, templates and other documents and tools such as surveys
  • Provide timely responses to member inquiries and create a bank of frequently asked questions that will enable others to learn/benefit from these
  • Oversee membership onboarding procedures
  • Ensure recording procedures (in database) and protocol for handling member inquiries, complaints and updates are being followed
  • Assist with additional duties as required.

Qualifications, required skills and competencies

  • University degree or equivalent combination of education, training and experience
  • Minimum 5 years non-profit experience managing stakeholder relations (e.g. membership or partnership development) and project management
  • Experience building systems and workflows to improve operational efficiency
  • Experience with community engagement platforms such as Hivebrite, HigherLogic, Vanilla or Discourse and CRM tools such as SalesForce an asset
  • Experience within the design sector an asset
  • Ability to implement changes in process and procedures in order to meet the needs of a diverse international membership
  • Excellent English oral and written communications skills and ability to take initiative, manage multiple projects, and thrive in a deadline driven environment along with the ability to think strategically
  • Solid relationship management skills enhancing internal organizational relations and external community interactions
  • Superior conceptual skills to assemble and evaluate information, identify concerns, analyze implications, identify alternatives/options and provide effective solutions
  • Thrives in a collaborative, achievement culture and fast-paced work environment
  • A demonstrated commitment to diversity and inclusiveness
  • Ability to work with various stakeholders and external agencies with diplomacy and tact
  • Highly organized with knowledge of project management and a demonstrated attention to detail and accuracy
  • Strong knowledge of MS Office, including Word, Excel and PowerPoint (Mac environment).

How to Apply

Please submit a cover letter and resume that includes a salary expectation by 16 April 2021. Applications should be submitted by email to, indicating the job title in the subject line. We thank all candidates for their interest in this position. However, only those considered for an interview will be contacted. Interviews will be held in May 2021 with the intent to commence in June 2021.